Privacy Policy

Last updated: 29th October 2025

At ElderlyBloom Care, we are committed to protecting your privacy and ensuring your personal information is handled safely, lawfully, and with respect. We follow all requirements of the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

Information We Collect

We may collect the following types of personal information:

• Your name, contact details, and address.
• Information you share about your care needs or the needs of a loved one.
• Records of your communication with us (emails, calls, or messages).
• Any documents or forms you complete through our website.

How We Use Your Information

We use this information to:

• Respond to your enquiries and provide care consultations.
• Deliver safe and personalized care services.
• Manage our client relationships and communicate important updates.
• Comply with legal and regulatory obligations set by the CQC and other authorities.

How We Keep Your Information Safe

Your data is stored securely on protected systems. Only authorized ElderlyBloom Care staff have access to personal information, and all staff receive training in confidentiality and data protection.

Sharing Information

We do not share your information with third parties except:

• When legally required (e.g., safeguarding concerns or regulatory requests).
• With your consent, when coordinating care or services.

Your Rights

You have the right to:

• Request access to your personal data.
• Ask for corrections to inaccurate information.
• Withdraw consent or request deletion of your information (where possible).

For privacy enquiries, please contact: ss@elderlybloomcare.co.uk