Terms & Conditions

Last updated: 29th October 2025

Welcome to ElderlyBloom Care. By accessing or using our website and services, you agree to the following Terms and Conditions. Please read them carefully.

1. About ElderlyBloom Care

ElderlyBloom Care (“we,” “our,” or “us”) provides personal care, companionship, and support services for older adults and individuals with disabilities.

Our website is intended to share information about our services and allow clients to contact us, make enquiries, or book consultations.

2. Use of This Website

  • The content on our website is for general information only and does not replace professional, medical, or healthcare advice.
  • You agree to use this site lawfully and not engage in any activity that may harm the website, interfere with its operation, or compromise security.
  • We reserve the right to update, change, or remove content without notice.

3. Bookings and Consultations

  • Consultations can be booked through our online booking system or by contacting us directly.
  • You agree to provide accurate and truthful information when booking.
  • We reserve the right to reschedule or cancel consultations due to unforeseen circumstances.
  • Consultations are intended to discuss care needs and are not formal medical assessments.

4. Care Services

  • All care services provided by ElderlyBloom Care are subject to a separate Care Agreement, which outlines detailed terms including service scope, fees, schedules, and cancellation procedures.
  • These Terms & Conditions cover your use of the website and booking process only.

5. Payments and Refunds

  • Any fees or deposits related to consultations or services will be clearly stated before booking.
  • Refunds and cancellations are handled in accordance with our Refund & Cancellation Policy.

6. Confidentiality and Data Protection

  • ElderlyBloom Care follows strict confidentiality procedures in line with the UK Data Protection Act 2018 and GDPR.
  • Personal data submitted through the website is processed in accordance with our Privacy Policy.

7. Intellectual Property

  • All materials on this website including text, images, logo, and branding are the property of ElderlyBloom Care.
  • You may not reproduce, copy, or distribute any content without written permission.

8. Limitation of Liability

  • While we aim to provide accurate information, ElderlyBloom Care is not liable for any errors, omissions, or losses resulting from the use of this website or its content.
  • We do not guarantee uninterrupted or error-free website operation.

9. External Links

  • Our website may include links to external sites for your convenience. We are not responsible for the content, accuracy, or privacy practices of those websites.

10. Governing Law

  • These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.
  • Any disputes will be subject to the exclusive jurisdiction of the English courts.

11. Contact Information

If you have any questions about these Terms & Conditions, please contact us: ss@elderlybloomcare.co.uk

Phone: +447359 379216

12. Updates to These Terms

We may update these Terms from time to time to reflect changes in our services, operations, or legal obligations. Updates will be posted on this page with a new 29th October 2025 date.