Refund & Cancellation Policy

We understand that circumstances may change and appointments sometimes need to be cancelled or rescheduled.

Consultations

• Cancellations made at least 24 hours in advance are free of charge.
• Cancellations made within 24 hours may be subject to a small admin fee.
• If ElderlyBloom Care needs to reschedule, you will be notified as soon as possible.

Care Services

• Any changes to ongoing care arrangements must be discussed directly with our team.
• Refunds for prepaid services will be reviewed on a case-by-case basis.

Please contact ss@elderlybloomcare.co.uk for cancellations or refund enquiries.